Contact information
Questions relating to the INX policy, accounts, membership, eligibility to connect to the INX and other general issues should be addressed to the INX-ZA secretariat:
- ops.@.inx.net.za
- 010 500 1200 or 087 550 1200
- http://www.inx.net.za
Hosting facilities
Questions relating to the hosting facilities for CINX should be addressed to Internet Solutions:
On-site support numbers for CINX (office hours)
Use- Please use the contact details mentioned below . The GSC will direct the request to the relevant people.
(subject: CINX IDC access on YYYY-MM-DD)
- +27.11.575.0055
Note that this is the contact details for IS Global Service Center (GSC) that operates on a 24×7 basis.
For after-hour support, the GSC can still be contacted.
Also, read the cabling section to guide you on the process if you are currently not an IS customer.- to get in touch with the NOC.
ops (at) inx.net.za
- +27.115681166
Physical locations
The physical address for CINX is:
IDC 4
6th Floor, IS Cape Town
The Terraces
34 Bree street
Cape Town
IP address allocation
The IPv4/IPv6 address blocks for CINX are:
DATA vlan: 196.223.22.x/24 and 2001:43f8:01f1:0::x/64
VOIP vlan: 196.223.23.x/24 and 2001:43f8:01f1:1::x/64
where X is assigned on application for a port.
Questions about the allocation of addresses for the INXes should be addressed to
Switch configuration
Requests for switch configuration changes should be sent to ops.@.inx.net.za
Cabling
As per ISPA regulations, the cabling in and to the IX environment is the responsibility of the host. Please do not arrange for cabling directly to the IX, rather work through the host.
If the ISPA member is already an IS client, they can work through their account manager or if they are not a customer, they can contact hostingsolutions@is.co.za to initiate the cabling process.
Traffic graphs
Traffic graphs for CINX are available at
http://stats.cinx.net.za
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